a NOT-SO-HAPPY-MEAL at Jollibee

Last night, Alrex and I decided to eat at Jollibee for we were both hungry and we needed something fast and something pasta. 1pc Spicy Chicken with Spaghetti and extra rice it is.(yes this is how we eat! :D) Alrex even tried their new Chocolate Float. So far so good.

On our way out, I was craving for their Cone Twirl. So we had to drop by at the counter and ordered cone twirl and specified the one with the krunchy coating(yes they spell it with a K). And to my disappointment, the what's-her-name crew gave me  krunchy twirl placed in a plastic cup with cover. And what's even worst is when I told her, "di bah cone twirl man amo gi order miss?" her reply was, "pareha ra man ug price."

First, I'm all about the details. I specifically told her CONE twirl. If she was just listening intently then she would get it right the first time. Meeting the client expectations is very important because every chance you have with a customer is a make or break deciding point whether the customer will come back or not.

Second, Even if both items have the same price that doesn't justify her mistake. For example, if I ordered a regular yum (which for the sake of this argument is the same price as that of a spaghetti) then instead of a burger she gives me a spaghetti and I complain about it and her reasoning would be, "pareha ra man ug price." A burger is not a spaghetti in as much as a plastic cup is not edible compared to a cone (Alrex's argument). And yes I would love to have mine in a cone.

Third, I am not the type of person who argues with a crew. I know that your jobs are never easy but as a "paying" customer we deserve nothing less. If you cannot be trusted to deliver one tini-weeny-thingie how much more for greater orders. If she was just humble enough to say sorry for not paying attention rather than being condescending then we would have understood it.

I read this from the Sisterhood of the Traveling Pants:

Rule Number One: Customer is always right.
Rule Number Two: If customer is wrong,please refer to rule number one.

What makes a Jollibee happy meal? Not just the food but also the service.