Martes, Abril 17, 2012
istorya ni sooseet: a NOT-SO-HAPPY-MEAL at Jollibee
istorya ni sooseet: a NOT-SO-HAPPY-MEAL at Jollibee: Last night, Alrex and I decided to eat at Jollibee for we were both hungry and we needed something fast and something pasta. 1pc Spicy Chick...
a NOT-SO-HAPPY-MEAL at Jollibee
Last night, Alrex and I decided to eat at Jollibee for we were both hungry and we needed something fast and something pasta. 1pc Spicy Chicken with Spaghetti and extra rice it is.(yes this is how we eat! :D) Alrex even tried their new Chocolate Float. So far so good.
On our way out, I was craving for their Cone Twirl. So we had to drop by at the counter and ordered cone twirl and specified the one with the krunchy coating(yes they spell it with a K). And to my disappointment, the what's-her-name crew gave me krunchy twirl placed in a plastic cup with cover. And what's even worst is when I told her, "di bah cone twirl man amo gi order miss?" her reply was, "pareha ra man ug price."
First, I'm all about the details. I specifically told her CONE twirl. If she was just listening intently then she would get it right the first time. Meeting the client expectations is very important because every chance you have with a customer is a make or break deciding point whether the customer will come back or not.
Second, Even if both items have the same price that doesn't justify her mistake. For example, if I ordered a regular yum (which for the sake of this argument is the same price as that of a spaghetti) then instead of a burger she gives me a spaghetti and I complain about it and her reasoning would be, "pareha ra man ug price." A burger is not a spaghetti in as much as a plastic cup is not edible compared to a cone (Alrex's argument). And yes I would love to have mine in a cone.
Third, I am not the type of person who argues with a crew. I know that your jobs are never easy but as a "paying" customer we deserve nothing less. If you cannot be trusted to deliver one tini-weeny-thingie how much more for greater orders. If she was just humble enough to say sorry for not paying attention rather than being condescending then we would have understood it.
I read this from the Sisterhood of the Traveling Pants:
Rule Number One: Customer is always right.
Rule Number Two: If customer is wrong,please refer to rule number one.
What makes a Jollibee happy meal? Not just the food but also the service.
On our way out, I was craving for their Cone Twirl. So we had to drop by at the counter and ordered cone twirl and specified the one with the krunchy coating(yes they spell it with a K). And to my disappointment, the what's-her-name crew gave me krunchy twirl placed in a plastic cup with cover. And what's even worst is when I told her, "di bah cone twirl man amo gi order miss?" her reply was, "pareha ra man ug price."
First, I'm all about the details. I specifically told her CONE twirl. If she was just listening intently then she would get it right the first time. Meeting the client expectations is very important because every chance you have with a customer is a make or break deciding point whether the customer will come back or not.
Second, Even if both items have the same price that doesn't justify her mistake. For example, if I ordered a regular yum (which for the sake of this argument is the same price as that of a spaghetti) then instead of a burger she gives me a spaghetti and I complain about it and her reasoning would be, "pareha ra man ug price." A burger is not a spaghetti in as much as a plastic cup is not edible compared to a cone (Alrex's argument). And yes I would love to have mine in a cone.
Third, I am not the type of person who argues with a crew. I know that your jobs are never easy but as a "paying" customer we deserve nothing less. If you cannot be trusted to deliver one tini-weeny-thingie how much more for greater orders. If she was just humble enough to say sorry for not paying attention rather than being condescending then we would have understood it.
I read this from the Sisterhood of the Traveling Pants:
Rule Number One: Customer is always right.
Rule Number Two: If customer is wrong,please refer to rule number one.
What makes a Jollibee happy meal? Not just the food but also the service.
Miyerkules, Abril 11, 2012
Miss? Universe
I always love pageants. During my younger days, I see to it that I was able to view every Bb. Pilipinas and Miss Universe. I would scramble for my mother's heels and choose the orange colored blanket and wrap it around my body and pretend that it was a gown of some sort. :)
Those girls representing their countries are epitome of grace, beauty and wit. As always, my favorite part of the contest was the question and answer portion because for you to be crowned as Miss Universe, you really have to be brilliant and rise above the rest. I will never forget Ms. Charlene Gonzales nswer when asked about how many islands are there in the Philippines; "High tide? or Low tide?". Kaboom!:D Because beauty is relative but intelligence is not. :)
And here comes Walter. IKR! He is as male as he could be. Though he had a change of heart and gender, for me, that is not the issue.
There are exceptions to the rule ( I mean the discrimination rule, because they think that they are not allowed to join hence a discrimination issue, well that's not my point) and there are limits to everything. Integrity and prestige are what makes a pageant credible and attractive for young girls and dreamers of bagging the most coveted crown of all. Now that Ms. Jenna Talackova is allowed to join the pageant and of course he/she has a chance of winning the said crown then by next year I'm pretty sure the Miss Universe pageant will not be as prestigious as it seems for natural born women.Agree?
My analogy is that men cannot be allowed to give birth. It's a woman's thing and whether you like it or not, it remains to be a woman's nature. I have gay friends and a lot of them. And I respect them too. But for me, this is not just about respect or equality. This is what it is supposed to be. It wouldn't be labeled as MISS Universe for nothing right?
Just saying. :))
Those girls representing their countries are epitome of grace, beauty and wit. As always, my favorite part of the contest was the question and answer portion because for you to be crowned as Miss Universe, you really have to be brilliant and rise above the rest. I will never forget Ms. Charlene Gonzales nswer when asked about how many islands are there in the Philippines; "High tide? or Low tide?". Kaboom!:D Because beauty is relative but intelligence is not. :)
There are exceptions to the rule ( I mean the discrimination rule, because they think that they are not allowed to join hence a discrimination issue, well that's not my point) and there are limits to everything. Integrity and prestige are what makes a pageant credible and attractive for young girls and dreamers of bagging the most coveted crown of all. Now that Ms. Jenna Talackova is allowed to join the pageant and of course he/she has a chance of winning the said crown then by next year I'm pretty sure the Miss Universe pageant will not be as prestigious as it seems for natural born women.Agree?
My analogy is that men cannot be allowed to give birth. It's a woman's thing and whether you like it or not, it remains to be a woman's nature. I have gay friends and a lot of them. And I respect them too. But for me, this is not just about respect or equality. This is what it is supposed to be. It wouldn't be labeled as MISS Universe for nothing right?
Just saying. :))
Mag-subscribe sa:
Mga Post (Atom)